Williams Notary Online LLC
Refund, Fee and Cancellation Policy
At Williams Online Notary LLC, we are committed to providing professional, reliable service and ensuring client satisfaction. This Refund, Fee, and Cancellation Policy outlines the terms and conditions governing payments, refunds, and appointment changes for our Notary and Apostille services.
Appointment Deposit: A $25 deposit may be required at the time of booking to secure your preferred appointment. This deposit will be applied toward your final service fee. Appointments are confirmed once the deposit has been received.
Prepaid Fees: For Apostille, Document Certifications, or FBI Background Check services, full payment is required once all necessary information has been collected and prior to initiating the process. Any additional fees incurred will be invoiced separately and must be paid in full before documents returned.
Additional Travel Fees: Additional fees may apply for travel beyond a 5 mile service radius, as well as for rush requests, after hours appointments, or services scheduled on holidays.
General Refund Policy: Once a Notary or Apostille service has been completed, all fees are non refundable. Notarial acts are considered final at the time of signing and cannot be reversed. Advance payments for Notary services are refundable only if the service has not yet been performed. For Apostille services, refunds or partial refunds may be considered only if less than 50% of the process has been completed. Refund amounts, if any, will be determined on a case by case basis. Clients must provide at least 24 hours' notice to cancel or reschedule an appointment to avoid applicable cancellation fees.
Cancellation and Rescheduling Policy: Rescheduling: Clients may reschedule their appointment one time at no additional charge if the request is made at least 24 hours prior to the original appointment. We understand that unforeseen circumstances may arise: reminders may be sent, and an opportunity to reschedule may be offered. Cancellation: Cancellations made at least 24 hours in advance are eligible for a 50% refund of any prepaid fees. Cancellations made less than 24 hours before the scheduled appointment are not eligible for a refund and will incur a $25 cancellation fee. If a notarization cannot be completed due to client related issues (including missing documents, improper identification, or refusal to proceed), no refund will be issued. The $25 deposit will be forfeited, or, if no deposit was collected, a $25 trip fee will be charge. No Shows: A "no show" is defined as missing a scheduled appointment without prior notice or canceling with less than 24 hours' notice. For the first occurrence, the appointment deposit will be forfeited.
Refund Eligibility: Refunds are limited to the following circumstances: The notary arrives more than 30 minutes late without prior notice and the appointment cannot proceed. The notary is unable to complete the service due to an error on our part (e.g., failure to bring required materials such as a seal or stamp). A duplicate charge occurs due to a processing error. Disputed Charges: If you believe you were charged incorrectly or that services were not provided as agreed, please contact us within three (3) days of your appointment. All disputes will be reviewed on a case by case basis.
How to Request a Refund: To request a refund or report an issue, please contact us with the following details:
Full Name
Date of Appointment
Service Provided
Reason for Refund Request
Email: support@williamsnotaryonline.com, Phone: 407.972.3688
Refund Processing Time: Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution and are outside of our control.
Exceptions: Travel and mobile notary fees are non refundable once the notary has arrived at the designated location.
If you have any questions regarding this policy, please contact Williams Online Notary LLC using the information above.